SoulVoice Terms of Service

Related agreements

These Terms contain the core rules for the Services, fees, renewals, cancellation, refunds, enforcement, and disclaimers. The following documents provide more specific supplemental information and should be read together with these Terms:

For a specific order, the plan, price, and billing period that you expressly select on the purchase confirmation screen apply to that order. If they differ from the website information, do not confirm payment and contact support first. Nothing in these Terms limits mandatory consumer rights under applicable law.

1. Service and product description

2. Accounts and eligibility

• Provide true, accurate, and usable account information and keep it current.
• Protect your login credentials and take responsibility for authorized activity under your account. Promptly contact support if you identify unauthorized access.
• Membership benefits are tied to the SoulVoice account and related payment account used for purchase and may not be transferred, rented, sold, or shared unless the Services expressly allow it.
• Do not impersonate another person, evade age restrictions, or use an unauthorized payment method.

3. Your inputs and service outputs

4. Acceptable use and prohibited conduct

• Do not use the Services for illegal, fraudulent, harassing, threatening, hateful, exploitative, or rights-infringing conduct.
• Do not submit content involving child sexual exploitation, non-consensual intimate material, malware, phishing, illegal transactions, or other content prohibited by law.
• Do not bypass safety measures, membership restrictions, usage limits, or payment flows, use automation to abuse the Services, or interfere with system operation.
• Do not copy, scrape, reverse engineer, or resell the Services, Live2D models, character assets, voice assets, or other platform content without authorization, except where applicable law expressly permits it.
• Do not use AI outputs to impersonate a real person, mislead others, or publish, distribute, or commercialize them in a way that infringes third-party rights.

5. Plan prices, benefits, and billing periods

The website currently publishes the following standard monthly plans. Prices are in U.S. dollars (USD), and benefits run monthly from purchase confirmation:

6. Automatic renewal and cancellation

• A standard monthly plan automatically renews for one month at the end of each paid monthly period until canceled.
• For Apple App Store purchases, Apple generally charges the linked Apple ID within 24 hours before the current period ends. To avoid the next charge, cancel at least 24 hours before the end of the current period.
• Cancel an Apple subscription in iOS Settings → Apple ID → Subscriptions → SoulVoice. If another payment channel is later offered, follow the cancellation path shown on its confirmation or account-management page.
• Cancellation stops future renewals only. Unless the purchase screen states otherwise or applicable law requires otherwise, paid benefits remain available through the end of the current period.
• Deleting the app, signing out, or requesting account deletion does not automatically cancel a subscription held by a third-party payment channel. Cancel through that channel first.
• If renewal fails, paid benefits may be suspended after the current paid period. Price changes apply only to future periods and will be communicated in advance as required by law and payment-channel rules.

7. Refund policy

8. Breach and account action

If there is a reasonable basis to believe you violated these Terms or the law, or created risk for users, the Services, or third parties, the operator may take the following proportionate actions. Where reasonably practicable and legally permitted, we will explain the reason and provide an appeal channel:

• Issue a warning, require the conduct to stop, or remove related content;
• Limit specific features, usage frequency, content submission, or payment capability;
• Suspend membership benefits, account access, or related device access;
• Terminate the account and Services for serious, repeated, or unlawful conduct;
• Preserve records needed to prevent harm, investigate fraud, or meet legal duties, and report matters to competent authorities when legally required.
• If Services are terminated for a serious user breach, paid fees are generally not refunded unless applicable law requires otherwise. You may appeal through the support email and provide relevant evidence.

9. Intellectual property

10. Service changes, availability, and termination

11. Disclaimers and limitation of liability

• AI conversations and voices are generated by automated systems. The operator does not guarantee that outputs will be fully accurate, reliable, fit for a particular purpose, or that virtual characters will always respond as expected.
• The Services may be interrupted, delayed, or contain errors because of maintenance, networks, device compatibility, payment channels, third-party infrastructure, or events beyond reasonable control.
• To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis, and the operator is not liable for indirect, incidental, special, or consequential losses.
• These Terms do not exclude liability that cannot legally be excluded and do not affect mandatory consumer rights.

12. Updates and dispute resolution

13. Contact us

For questions about the Services, an order, cancellation, refund, account action, or these Terms, contact our dedicated customer support email: