SoulVoice Privacy Policy

Effective and last updated: August 11, 2026

Data controller: Shanghai Jieyu Future Intelligent Network Technology Co., Ltd.
Covered Services: SoulVoice website, mobile app, and Live2D/AI voice companion features
Privacy requests: b9554186@gmail.com
Product and subscription support: 1554761041@qq.com

This Privacy Policy explains how SoulVoice (“we”) collects, uses, shares, retains, and protects personal information when you use the website, mobile application, and related Services, and how you can exercise relevant rights.

We process personal information only as needed to provide the features you choose, maintain security, administer subscriptions, meet legal duties, or serve another purpose described in this Policy. You may decline to provide non-essential information, but the related optional feature may not work.

Read this Policy together with the Terms of Service. The Terms and related membership agreements govern plans, automatic renewal, cancellation, and refunds.

View the Terms of Service

1. Information we process

The information we actually process depends on the features you use, your device, permission choices, and purchase channel. It primarily includes:

Account and profile information

Email address, user ID, nickname, profile image, language, and public profile details or account identifiers that you authorize when signing in through Google or another supported provider. We receive only the information identified by that sign-in flow and authorized by you.

Conversation, voice, and interaction information

Text, voice streams, message content, selected Live2D characters or voices, conversation history, collections or preferences, and information needed to generate AI responses, provide real-time voice, synchronize history, and maintain content safety.

Device, network, and usage information

Device type, operating-system and app version, device or app-instance identifiers, IP address, network type and quality, feature-use records, login and security logs, crash logs, and performance data. An IP address may indicate a country- or city-level general region for network and account security.

Purchase and subscription information

Order number, purchased plan, purchase time, price or currency, purchase history, subscription status, and expiration. Apple and other payment channels process payment credentials; we generally receive transaction status needed to verify an order and activate benefits, not full payment-card details.

Support and feedback information

Email, account and order details, issue description, attachments, and correspondence that you provide when contacting support or submitting a privacy request. Do not send identity documents, full card numbers, or other sensitive information unrelated to the request.

2. Device permissions and optional information

The app requests a permission only when you use the relevant feature. You can deny or withdraw it in device settings. Withdrawal does not affect processing validly performed before withdrawal, but the related feature may stop working.

Microphone: captures and transmits audio when you start a voice interaction, allowing real-time AI voice companion and related audio features.
Photos or media: accesses only files you select when choosing a profile image, attaching feedback, or saving content.
Notifications: after permission, sends account-security, service-status, subscription, or product-update notices you choose to receive. Disable them at any time in system settings.
Advertising identifier: used for applicable ad delivery or measurement only after required operating-system permission. You can limit or reset it in system privacy settings.

Core SoulVoice Live2D/AI voice companion features do not require precise GPS. We may process a general region derived from an IP address for network routing, security, fraud prevention, and lawful service adaptation. If a future optional feature needs precise location, we will explain it separately and request the relevant permission before activation.

3. How we use information

Create, authenticate, and maintain accounts and remember necessary language, character, and Service preferences;
Receive your inputs, generate AI text or voice responses, animate Live2D interactions, and deliver real-time audio;
Process orders, verify subscription status, activate plan benefits, and support transaction records;
Provide support and handle errors, cancellation, refund assistance, complaints, appeals, and privacy requests;
Detect fraud, account abuse, malicious content, security incidents, and violations of the Terms;
Diagnose crashes, network quality, and performance, understand feature use, and improve Service reliability and experience;
Send necessary account, security, transaction, subscription, and material Service notices; send product updates or marketing only where selected and provide an opt-out;
Meet applicable legal obligations, respond to lawful requests from competent authorities, and establish, exercise, or defend legal claims.

Conversation and voice content is processed to provide requested AI responses, voice transmission, content safety, and troubleshooting. If we plan to use identifiable conversation content for a materially different purpose, we will provide separate notice and obtain consent where required by law.

4. Legal bases

Contract performance: processing needed to create an account, provide AI/Live2D features, administer membership benefits, and respond to your requests;
Consent: optional features requiring permission, such as microphone, photos, notifications, or an advertising identifier. You may withdraw consent as provided by law;
Legitimate interests: protecting security, preventing fraud, diagnosing errors, and improving the Services without improperly overriding your rights;
Legal obligations: processing needed for applicable accounting, consumer-protection, cybersecurity, law-enforcement, or other requirements.

5. Sharing and service providers

We do not sell personal information for purposes unrelated to providing SoulVoice. We share only necessary information in the following circumstances:

With contracted technical providers for authentication, real-time voice, messaging, payments, crash monitoring, hosting, security, and customer support;
With a third-party service you choose to connect, at your express direction or with your consent;
To comply with law, a court order, or a lawful request from a competent authority, or to protect the lawful interests of users, the public, the operator, or third parties;
In a merger, acquisition, financing, reorganization, or asset transfer, to necessary transaction parties, with the recipient required to continue protecting information under applicable law.

Disclosed third-party SDKs currently used by the Service

Firebase Core/Auth — Google LLC

Email, device identifiers, and crash or authentication logs

Account authentication, stability, and security monitoring

Google Sign-In — Google LLC

Authorized public profile, email, and third-party account identifier

Third-party account sign-in

Apple StoreKit — Apple Inc.

Order identifier, purchase history, and subscription status

Apple in-app purchases and subscription benefits

Agora RTC — Agora Labs, Inc.

Device and network status and real-time audio streams

Real-time interactive voice transmission

Sentry — Functional Software, Inc.

Device and network status and error or crash logs

Troubleshooting and stability monitoring

RongCloud IM — Beijing Rongcloud Technology Co., Ltd.

User ID, device information, and message content

Instant messaging and related communication

A third party should process information only as needed to provide its function, and its own privacy policy may also apply. We will update this list when the actual integrations materially change.

6. Website technology, personalization, and advertising

The website or its hosting infrastructure may log IP address, request time, browser type, visited page, and error logs to deliver pages, maintain security, and troubleshoot. A browser or app may also use local storage or similar technology for sessions and preferences such as language.

We may use your selected SoulVoice characters, voices, conversation topics, and feature use to rank or recommend relevant Live2D/AI features. This personalization concerns the SoulVoice experience and is not used to supply unrelated content.

If ads appear in a free or basic experience, we may process ad impressions, interactions, and necessary device information for measurement. We request permission first where operating-system ad-tracking authorization is required. For a plan identified as ad-free, in-Service ads are handled according to that plan benefit.

7. Retention, storage, and international processing

We retain information for the shortest reasonable period needed for the purposes in this Policy. The period depends on account status, information type, Service needs, disputes, and legal duties. For example, account information is generally retained while the account exists, while transaction records, security logs, or complaint materials may need to remain for a necessary period after account closure.

When information is no longer needed, we delete or anonymize it as applicable. Deletion from backups may follow the normal rotation cycle, during which access remains restricted.

Information may be processed by the operator or providers where their facilities are located. For an international transfer, we take contractual, authorization, or security measures required by applicable law. This Policy does not identify one country or region as the exclusive storage location; we will provide more specific storage information where applicable law requires it.

8. Your choices and rights

Depending on applicable law where you live, you may have rights to request access, correction, a copy, or deletion, withdraw consent, restrict or object to certain processing, close an account, or appeal a response.

Use available account or system settings to update profile details, manage permissions, disable notifications, or sign out.
For account closure, access, correction, deletion, a copy, consent withdrawal, or another privacy request, email the privacy contact.
To protect the account, we may ask you to send the request from the linked email or provide the user ID, order number, or other information necessary to verify identity. Do not proactively provide unrelated sensitive documents.
We address requests according to applicable law and actual technical circumstances. Some records may not be deleted immediately because of transaction-record, dispute, security, or other legal requirements.
Opting out of marketing does not prevent necessary security, transaction, subscription, and Service notices.

9. Minors

A user who is not old enough to independently consent or contract where they live must use the Services with a parent’s or legal guardian’s consent and supervision. For a child under 14 in China, we process relevant information under the Child Safety Policy.

If a guardian believes a child provided personal information without appropriate consent, contact the privacy email. After necessary verification, we will address it under applicable law.

View the Child Safety Policy

10. Information security

We use technical and organizational measures appropriate to the processing risk, such as access controls, transmission protection, logging, permission management, and provider management, to reduce the risk of unauthorized access, disclosure, alteration, or loss.

No internet transmission or storage method is absolutely secure. Use a strong, unique password, protect your account, and promptly contact support if you identify unusual activity.

11. Updates to this Policy

We may update this Policy when Service features, data practices, or legal requirements change and will show the updated date on this page. For a change that materially affects your rights, we will provide notice through the website, in-app notice, email, or another method required by applicable law.

12. Contact us

To exercise a privacy right or ask a question, provide feedback, or make a complaint about personal-information processing, contact:

b9554186@gmail.com

For account, order, subscription, cancellation, refund, or product-use help, contact our dedicated customer support email:

1554761041@qq.com